Enterprise Rent-A-Car

Excellent experience with Enterprise Rent-A-Car from initial booking through to delivery and return. I was particularly impressed by their communication and flexibility. The car was new, and the representatives” Riley Wipf and Cale Murphy were friendly, and helpful in the process of booking through to return. The GPS navigator was standard and extremely useful; pricing was much better. I have no hesitation in thoroughly recommending Enterprise Rent-A-Car to all my friends who are looking for rental cars.

Staff were really great, super friendly and probably the best customer service I've experienced at Enterprise. There was a small issue with getting the car that was supposed to be reserved (that was probably more of the other person's insurance that caused it though), but they took care of me and got me something I felt comfortable driving. Overall great experience so far, I'll update if that changes when the car is returned.

I reserved with Enterprise because I had often done business with them satisfactorily before, and at this time they had the best deal on renting a mid-size SUV, which I wanted for the space over a brief span of time. I was a little disappointed that the outlet assigned by the website was not the closest outlet, but it proved to be a great place to go, becuase this outlet had several great vehicles to choose from. They invited my wife and me to choose a more useful model than I had reserved, at the same price. We got a really nice, very new vehicle. I only wish the circumstances of my rental period had allowed us to drive the vehicle a LOT more.

I have rented from enterprise before and have never had any troubles like I did today. I arrived upon my pickup time to be told they don’t have a car for me, they stated they tried contacting me this morning and said they had no way of contacting me when of course they do it’s how I booked the rental and they emailed me the contract which also has my info so certainly a lie. I then asked how that could happen and how were they going to help and the young gentlemen helping me simply said to avoid future problems I should book days in advanced and not so last minute. Worst customer service attitude ever!!! It was last minute because my car broke down last minute, if there were no cars available to book then they shouldn’t have had a rental available…. Even at that I get things happen but to tell me they can’t help me at all???? I was stranded waiting for a ride and will be taking my business elsewhere to another location because I have neverrrrr had trouble anywhere else. Do better.